author = {Kurt Schneider},
  title = {{W}hat to {E}xpect from {S}oftware {E}xperience {E}xploitation},
  journal = {{J}ournal of {U}niversal {C}omputer {S}cience ({J}.{UCS}).},
  year = {2002},
  volume = {8},
  pages = {44-54},
  number = {6},
  abstract = {Software quality management and quality assurance are disciplines
	that require substantial knowledge of the methods and techniques
	to be applied. More important than a solid knowledge of methodology,
	however, is the ability to judge feasibility of approaches, and to
	tailor activities to the business unit culture and constraints. Software
	quality activities must be carefully integrated into an existing
	company or business culture. Making informed decisions requires more
	than knowledge - it calls for experience of what works and what does
	not work in a given environment. Experienced quality agents are a
	scarce resource. Exploiting a scarce resource - like experiences
	in software quality - more effectively is a straight-forward concept.
	Five years ago, DaimlerChrysler set up a large research project with
	business units, called SEC (Software Experience Center). Its purpose
	was to explore opportunities for learning from experiences within
	and across different business units. Unlike more general approaches
	of knowledge management, SEC was entirely devoted to software processes:
	software development, software acquisition, and in particular software
	quality in both development and acquisition settings. However, not
	all expectations that are often related to experience exploitation
	are realistic. In SEC, some of our initial expectations were met,
	others were not. This talk reports and reflects on our attempts to
	capture, engineer, and reuse experiences in the realm of software
	quality and software process improvement.},
  doi = {10.3217/jucs-008-06-0570}