Daniel Lübke, Eric Knauss:
»Dealing with User Requirements and Feedback in SOA Projects«

SOA projects normally influence the work of many people – especially in large organizations. The software will alter the way people will work in the future and it will hopefully support the accomplishment of their tasks. However, for building a SOA, business processes need to be formalized. Using wrong process descriptions is going to hinder instead of support people's work. Therefore, integrating the future users into the development project is crucial: Requirements need to be gathered and the system needs to be refined over time in order to improve and adapt to new situations. In this paper, we propose a ethodology combined of Use Cases and an Experience Forum to better communicate with the system's users. Use Cases are used for elicitating requirements and deriving business processes in the requirements phase. Afterwards, the Experience Forum is used for collecting feedback in order to improve the system over time.